Veteran Patient Billing & Insurance

On April 6, 2020 VA stopped sending monthly copay billing statements. The suspension applied only to Veterans who had copayments for medical care or prescriptions.

The VA resumed sending out monthly copay patient statements January 2021. Veterans will receive a patient statement that may include the total amount of any new copay charges for medical and prescriptions they received from April 6, 2020 through December 31,2020; and/or unpaid copay charges for medical care and prescriptions received before April 2020.

If a Veteran has a question about a bill they receive from the VA, wishes to apply for a waiver or a hardship exemption, or to pay a bill, the following options are available:

  • In person at a VA medical center
  • By phone at 1-877-222-8387
  • Online at
  • By mail to the address on the billing statement.

Qualified Listeners is a Veteran & Family Resource Hub serving northern Colorado and southern Wyoming. For more information or call 720-600-0860.

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