New App Enables Adams County Residents to Report Common Nuisances
YourGov quickly addresses potholes, graffiti, blighted properties, and more ~
With the help of YourGov-a free mobile app available on the Apple App Store and Google Play-Adams County residents can now conveniently report non-emergency community nuisances and track the status of their service requests in real time. Launched by the Adams County Transportation Department, YourGov enables residents to report a wide variety of situations needing attention, including damaged sidewalks and curbs, potholes, graffiti, illegal dumping, drainage issues, blighted properties, malfunctioning traffic signals and street lights, and more.
“YourGov is another useful tool that enables us to serve our citizens and encourage their participation in their government,” said Charles “Chaz” Tedesco, chair of the Adams County Board of Commissioners. “While Adams County works hard to maintain a high quality of life for our residents, we aren’t omniscient; YourGov allows us to partner with our citizens to identify common nuisances so we can address them more quickly.”
Commissioner Tedesco notes that a unique feature of YourGov is the ability for citizens to track the progress of their requests online-from the initial report through the final resolution/repair. “Adams County is committed to quality customer service,” said Tedesco. “The ability for customers to track the progress of their request or complaint demonstrates the seriousness we attach to efficient and effective service.”
YourGov is easy to navigate and automatically assigns a number to each submitted service request. If citizens want to track their particular request, they can create an account which enables them to follow the status online. Creating an account requires contact information, which is used only if needed to resolve a complaint or if personal contact is requested. If citizens wish to remain anonymous, they can do so; however, status information cannot be provided in that case.
For more information on this innovative citizen reporting system, contact the Adams County Transportation Department at 720.523.6875.