Addressing the Coronavirus’ Impact on Families Affected by Alzheimer’s

Alzheimer’s Foundation of America’s Helpline Open Seven Days a Week to Help Answer Caregiver Questions ~

NEW YORK — The ongoing coronavirus (COVID-19) outbreak is causing disruptions to normal routines and requiring many people to isolate, particularly higher risk individuals such as senior citizens and those with serious health conditions, including Alzheimer’s disease.  The Alzheimer’s Foundation of America (AFA) is reminding family caregivers that its Helpline remains open seven days a week to provide guidance and information about coronavirus prevention tips, handling isolation and caring for their loved ones. 

“Families across the country caring for someone with Alzheimer’s disease are having to make changes and adaptations in response to the coronavirus outbreak. While the coronavirus is forcing many of them to isolate, it doesn’t mean they are alone,” said Charles J. Fuschillo, Jr., AFA’s President & CEO.  “Whether they have questions about safeguarding their loved one’s health, addressing isolation, making alternative care arrangements or just someone to talk to, licensed social workers are available to help.” 

The AFA Helpline is staffed entirely by licensed social workers trained in dementia care who can assist callers with topics/questions such as:

  • What kind of activities can I keep my loved one engaged in to combat isolation?
  • How do I respond if my loved one asks about all the sudden changes in their daily routine?
  • What methods can I use to make sure that my home is properly clean?
  • What are some steps caregivers can take to care for themselves?  What can they do if they are stressed or overwhelmed?
  • Should we still keep our medical appointments and visit pharmacies for prescriptions?
  • Is it advisable to have family members from out of town visit the person?
  • Should I be wearing a facemask?  If so, when?
  • What items should I have in my home to be prepared?
  • Should I start refilling prescriptions sooner than normal?

Families can connect with the AFA Helpline in any of the following ways:

  • Via phone by calling 866-232-8484
  • Web chat by visiting and clicking on the blue and white chat icon on the lower right hand corner of the page
  • Sending a text message to 646-586-5283

The web and text chat features are available in more than 90 languages.

About Alzheimer’s Foundation of America (AFA):
The Alzheimer’s Foundation of America is a nonprofit organization whose mission is to provide support, services and education to individuals, families and caregivers affected by Alzheimer’s disease and related dementias nationwide, and fund research for better treatment and a cure. Its services include a National Toll-Free Helpline (866-232-8484) staffed by licensed social workers, the National Memory Screening Program, educational conferences and materials, and “AFA Partners in Care” dementia care training for healthcare professionals. For more information about AFA, call 866-232-8484, visit, follow us on Twitter, or connect with us on Facebook or LinkedIn.  AFA has earned Charity Navigator’s top 4-star rating for six consecutive years.